In-houseVictoria on her growth to Regional Sales Manager at Temati
Victoria has been with Temati UK for 18 years and has had an impressive journey within the company. She started in credit control, then moved through various roles in customer service and operations, and is now a Regional Sales Manager with a fantastic base of customers.
A diverse and challenging role
“My area of work is extremely diverse. From the marine industry to industrial sectors and everything in between. I work with clients across a wide range of markets, and having deep product knowledge is crucial. At Temati, it’s all about finding the right product for the right application. We need to understand extensively where the product fits best in what market.”
The daily routine
Each day, Victoria starts by visiting the office, where she checks in with colleagues and ensures customer satisfaction. “I check whether orders are received on time, answer queries, and the general day-to-day running of the business. I work closely with colleagues from all departments. We help each other, support each other, and interact on daily basis. The working culture is extremely relaxed, supportive, and friendly.”
Building customer relationships
What Victoria values most about her work at Temati is the customer relationships she has built over the past 18 months. “These relationships have become very important to me. It’s fantastic to meet the people that I speak to on a daily or weekly basis. Ensuring that the service we offer is correct and viable is the core of what I do. Customers can always rely on us for product knowledge or technical support.”
Expanding product range
In her current role, Victoria is also focused on expanding the product range and improving service in her region. “One of the things I’ve been working on recently is increasing our product range with products that have a national usage as supposed to an application that is only suited to an individual market. This enables us to offer more versatile solutions to a broader range of customers.”
Victoria is passionate about building business with customers and developing new business opportunities. “That generates more revenue for them and builds up the product base that they have, which would increase their revenue. That’s something I really enjoy.”
